Sale Policy

General 

Sale and promotional items are strictly final sale only and cannot be returned for either credit or refund.

We do not offer price adjustments for past purchases.

Please expect dispatch days during sale periods.

Orders will be dispatched on business days throughout the holiday season. Please note that both our warehouse and office will be closed on public holidays.

Upon placing an order, you will receive a confirmation email. Once your order has shipped, you will receive a follow-up email with your tracking number and carrier details for convenient shipment monitoring.

Orders cannot be edited once placed. To amend the shipping address or cancel an order, please contact orders@zuluandzephyr.com immediately. Changes or cancellations are not possible after dispatch. Express services begin after dispatch.

All orders are shipped from our Zulu & Zephyr warehouse located in Australia.

For size assistance, please email hello@zuluandzephyr.com. All product measurements are listed within each product page.

PROMOTIONAL CODES

Welcome discount codes cannot be used on sale items. Welcome codes only apply to full-priced items.

Application - Promotional codes provided by Zulu & Zephyr can be applied during checkout on our website. Enter the code in the designated field and click "apply" before completing your purchase.

Promotion Value - Valid codes automatically apply associated discounts or offers to your order total upon entry.

Post-Purchase Assistance - If a code was not applied during checkout but your order was made during the promotion, contact our customer service promptly for possible refund consideration.

Usage Limitations - Each transaction allows for the use of one promotional code per customer.

Code Validity - Promotional codes have expiration dates and cannot be redeemed after expiry.

Non-Transferable - Codes are non-transferable, cannot be sold, and hold no cash value.

Modifications - Zulu & Zephyr reserves the right to modify or terminate promotional codes without prior notice.

General Conditions - Codes are subject to availability and cannot be combined with other offers unless specified. Additional exclusions may apply.

Contact Us - For inquiries or assistance with promotional codes, please contact our customer service team - hello@zuluandzephyr.com

By using a promotional code, you agree to these terms. Zulu & Zephyr reserves the right to interpret and enforce these terms at its discretion.

WELCOME CODES

Offer - Zulu & Zephyr provides a discount on first purchases for customers who subscribe to our newsletter.

Redemption -To redeem the discount, enter the provided code during checkout on our website.

Applicability - The discount applies exclusively to full-price products.

Refund Eligibility - Orders using the welcome code are eligible for a full refund.

Promotional Status - Welcome codes are not classified as promotional discounts.