Terms and Conditions - 20% Off Sport Promotion

Promotion Period
This promotion is valid from 12:00 AM (midnight) on September 21st, 2024, until 11:59 PM (midnight) on September 22nd, 2024. Orders must be placed within this time frame to qualify for the discount.

Discount Details
Customers will receive 20% off selected SPORT collection. The discount will be automatically applied at checkout, no code is required.

Eligible Products
The promotion is valid for designated sport collection items only. Exclusions may apply. Please check product descriptions or promotional banners for details.

Automatic Application
The discount will be applied automatically at checkout on eligible items during the promotion period. No additional promo code is needed.

Returns and Exchanges:
Items purchased using the 20% off promotion are subject to our standard returns policy. If a product is returned, the refund will reflect the discounted purchase price.

Limitations
The promotion cannot be applied to previous purchases and cannot be combined with any other offers, promotions, or discounts.

Availability
Stock is limited, and items are available on a first-come, first-served basis. We reserve the right to withdraw, cancel, or change the promotion at any time without prior notice.

Customer Service
For any queries related to this promotion, please contact orders@zuluandzephyr.com

Cocoa Cap - dispatching mid November.

Tallow Green - dispatching Mid November, 2024

Pre-order sales now closed. 

We're excited to reintroduce our limited edition Classic ZZ Canvas Cap in Tallow Green, now featuring our iconic arch logo design.

Pre-order sales are open until 09/02.

Please note: If you order both pre-order and in-stock items, the in-stock items will be dispatched first, with the pre-order cap shipping separately mid November.

We are experiencing return processing delays.

Please allow 5 business days for your return to be processed once received into our warehouse.

We're unable to process lodged returns until received and assessed.

We appreciate your patience and understanding.

Last updated 20/08/24

Zulu & Zephyr is based in Byron Bay, NSW, Australia.

Online customer care hours
Monday - Friday 8.30am - 4.30pm AEST. Live chat, email or phone.

Outside of these hours, our team aim to resolve your enquiry within two business days.

Order & return enquiries
orders@zuluandzephyr.com
02 5663 2620
Live chat

General enquiries
hello@zuluandzephyr.com
02 5663 2620
Live chat

Wholesale
emma.balke@zuluandzephyr.com

Press
zzpress@portobellopr.com.au

All orders are dispatched from our warehouse located in Australia.

Upon placing an order, you will receive a confirmation email. Once your order has shipped, you will receive a follow-up email with your tracking number and carrier details for convenient shipment monitoring. Orders placed before 1pm AEST will be dispatched on the same business day, while those placed after 1pm will be dispatched on the next business day.

Orders cannot be edited once placed. To amend the shipping address or cancel an order, please contact orders@zuluandzephyr.comimmediately. Changes or cancellations are not possible after dispatch. Expect dispatch delays during sales. Express services begin after dispatch. During collection launches and holiday periods, please allow 1-2 business days for dispatch.

Download the DHL tracking app for updates. Experiencing delivery issues? Contact DHL directly, with your Waybill number.

DELIVERY OPTIONS

Free - DHL. Orders over $300usd. Estimated Delivery Time - 5-8 business days.

Express - DHL. Flat rate $35usd. Estimated Delivery Time - 5-8 business days.

ADDITIONAL INFORMATION

All orders are dispatched from our warehouse located in Australia.

Upon placing an order, you will receive a confirmation email. Once your order has shipped, you will receive a follow-up email with your tracking number and carrier details for convenient shipment monitoring. Orders placed before 1pm AEST will be dispatched on the same business day, while those placed after 1pm will be dispatched on the next business day.

Orders cannot be edited once placed. To amend the shipping address or cancel an order, please contact orders@zuluandzephyr.com immediately. Changes or cancellations are not possible after dispatch. Expect dispatch delays during sales. Express services begin after dispatch. During collection launches and holiday periods, please allow 1-2 business days for dispatch.

Shipping costs for outbound orders are non-refundable. All inbound shipping expenses are the responsibility of the customer.

Download the DHL tracking app for updates. Experiencing delivery issues? Contact DHL directly, with your Waybill number.

WHY WE USE DHL EXPRESS

Reliability - DHL is known for its reliable delivery services with extensive global reach. They have a well-established network and infrastructure that ensures timely and secure delivery of parcels worldwide.

Speed - DHL offers expedited shipping options such as DHL Express, which guarantees fast delivery times. This can be particularly beneficial for urgent shipments or time-sensitive deliveries.

Tracking and Visibility - DHL provides robust tracking capabilities, allowing you to monitor the progress of your shipment in real-time. This visibility ensures transparency and helps manage expectations regarding delivery times.

IMPORT DUTIES & TAXES

Import duties are calculated based on the value of purchased items. Payment is necessary if the item's value surpasses the destination country's duties and taxes threshold upon arrival. Local taxes and duties may be imposed and collected by customs at the border, and these charges are not included in the final purchase price nor collected by Zulu & Zephyr. We recommend reviewing the terms and conditions of the destination country's customs authorities before placing an order.

Import Duties and Taxes -  These are charges imposed by a government on goods imported into a country. They are typically assessed by customs authorities and can vary widely depending on the type and value of the goods, as well as the country of import. 

Thresholds and Exemptions - Many countries have thresholds below which imported goods are exempt from duties and taxes. These thresholds can vary significantly, so it's essential to check the regulations of your country to understand when duties and taxes may apply.

Customs Declarations - Zulu & Zephyr will provide a declaration detailing the contents and value of your shipment to customs authorities. This ensures compliance with international shipping regulations and facilitates the customs clearance process.

Tariff Classification -  Goods are categorised according to a tariff classification system that determines the applicable duty rates. Different products may have different tariff classifications and therefore different duty rates.

Additional Fees - In addition to import duties, other fees such as handling charges by the shipping carrier or customs clearance fees may apply. These fees can vary and should be checked with the carrier or customs authority.

Currency of Payment - Duties and taxes are typically payable in the local currency of the importing country. 

Returns and Refunds - Zulu & Zephyr does not refund duties and taxes paid. 

USA Orders

US Customs and Border Protection may request the receiver’s VAT/GST or shipper’s Employer Identification Number (EIN) Individual shippers may use a Social Security Number before the order can be released. See further information via the US DHL and US Customs website.

Return to sender

If delivery fails multiple times or the customer refuses the parcel, it will be returned to the sender.

A $35usd fee is charged for parcels returned to sender (RTS), which is deducted from the refund once it is received at our warehouse.

Resending the order incurs a $35usd express shipping fee, in addition to the RTS fee.

For further assistance, contact orders@zuluandzephyr.com.

SALE RETURN POLICY

Sale items are strictly final sale and cannot be returned for credit or refund.

We do not honour price matching post-purchase for promotional sales and further discounts.

Welcome subscription codes cannot be used on sale items. Welcome codes only apply to full priced items.

SALE ORDERS

Upon placing an order, you will receive a confirmation email. Once your order has shipped, you will receive a follow-up email with your tracking number and carrier details for convenient shipment monitoring. Orders placed before 1pm AEST will be dispatched on the same business day, while those placed after 1pm will be dispatched on the next business day.

Orders cannot be edited once placed. To amend the shipping address or cancel an order, please contact orders@zuluandzephyr.com immediately. Changes or cancellations are not possible after dispatch. Expect dispatch delays during sales. Express services begin after dispatch. During collection launches and holiday periods, please allow 1-2 business days for dispatch.

Download the DHL tracking app for updates. Experiencing delivery issues? Contact DHL directly with your Waybill number.

Returns Period

Lodge full priced items within 14 days of receiving your order via the returns portal.

Options

• 115% Store credit (cannot be redeemed for a refund at any point)
• 100% Refund

Eligible Items

We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and hygiene liners attached. Please ensure that you try on all garments, including swimwear, while wearing appropriate undergarments.

Sale items are strictly final sale only and cannot be returned.

Orders placed on full priced items using welcome or 10% personalised codes are eligible for a full refund.

Shipping costs for outbound orders are non-refundable. All inbound shipping expenses are the responsibility of the customer.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

SALE POLICY

Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.

Processing Time

Your return will generally be processed within 5 business days of receiving your returned items.

Return Postage

Shipping costs for outbound orders are non-refundable. All shipping expenses, both outbound and inbound, are the responsibility of the customer. The returns address will be provided once lodged via the returns portal.

USA Customers

Enjoy swift returns through our dedicated US warehouse, ensuring rapid processing for refunds. Plus, with low-cost shipping, it's convenient and affordable.

Return to sender

On occasions your order might be left at the nearby post office, or there may have been multiple delivery attempts. If the order cannot be delivered or if a customer refuses the parcel, it will be returned to the sender. Any parcels returned to sender (RTS) will incur a $35 USD fee, which will be deducted from your refund once the parcel is back to our warehouse. If you opt for the order to be resent, a $35 DHL shipping fee will be applied, in addition to the RTS fee. For further assistance, email orders@zuluandzephyr.com. 

Faults

If you have reason to believe your Zulu & Zephyr garment is faulty, please contact the store or wholesaler where you purchased the garment. Please attach proof of purchase, clear imagery of concern, and a detailed explanation of how the garment has been worn, washed, and overall cared for. All garments must be received and assessed before an outcome can be reached. If the product is determined to have a manufacturing defect, we will replace or provide a store credit of the purchase price according to your preference. If no defect is found or the product is outside the warranty period, we will return the product to you.

Byron Bay store - byronbay@zuluandzephyr.com

Bondi Beach store - bondibeach@zuluandzephyr.com

Zulu & Zephyr Online store - orders@zuluandzephyr.com

It does not constitute a defect if, in our reasonable opinion, a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.

STORE POLICY

Items must be returned to their original point of purchase. We are unable to accept in-store returns for product purchased online and vice versa. Zulu & Zephyr accepts refund and store credits on all full price purchases in-store. Item/s must be unworn in original condition and packaging with all tags remaining in place, including hygiene seal within 14 days from purchase. Sale items are final sale only and will not be accepted for refund or exchange.

POLICY

• 14-day returns on full-priced items from the purchase date
• Refund or store credit
• Items must be returned to their original point of purchase
• Proof of purchase must be provided to return garments
• Garments must be unworn in original condition with all tags attached, including hygiene seal 
• Sale items are final sale only and are ineligible for return
• We are unable to accept in-store returns for products purchased online

Please contact the store if you unable to drop the return in person.

ZULU & ZEPHYR BONDI BEACH

4&5 11-13 Hall Street
Enter via Gould Street
Bondi 2026
NSW

Store Hours
Monday - Saturday- 9am - 5pm
Sunday - 10am - 5pm

Contact our team
bondibeach@zuluandzephyr.com
02 9157 4060

ZULU & ZEPHYR BYRON BAY

10A/11 Banksia Drive
Byron Bay 2481
NSW

Store Hours
Monday - Saturday - 9am - 5pm
Sunday closed

Contact our team
byronbay@zuluandzephyr.com
02 5663 2619

GIFT CARD TERMS AND CONDITIONS

Gift cards are welcome to be used in either Byron Bay or Bondi Beach concept stores or online. Gift cards have no expiration date and are not transferable nor refundable if unused. Refunds will be issued to the payment method used at time of purchase. If a Zulu & Zephyr gift card was used, the refund will be transferred back onto the original gift card number.

IMPORT DUTIES & TAXES

Import duties are calculated based on the value of purchased items. Payment is necessary if the item's value surpasses the destination country's duties and taxes threshold upon arrival. Local taxes and duties may be imposed and collected by customs at the border, and these charges are not included in the final purchase price nor collected by Zulu & Zephyr. We recommend reviewing the terms and conditions of the destination country's customs authorities before placing an order.

Import Duties and Taxes -  These are charges imposed by a government on goods imported into a country. They are typically assessed by customs authorities and can vary widely depending on the type and value of the goods, as well as the country of import. 

Thresholds and Exemptions - Many countries have thresholds below which imported goods are exempt from duties and taxes. These thresholds can vary significantly, so it's essential to check the regulations of your country to understand when duties and taxes may apply.

Customs Declarations - Zulu & Zephyr will provide a declaration detailing the contents and value of your shipment to customs authorities. This ensures compliance with international shipping regulations and facilitates the customs clearance process.

Tariff Classification -  Goods are categorised according to a tariff classification system that determines the applicable duty rates. Different products may have different tariff classifications and therefore different duty rates.

Additional Fees - In addition to import duties, other fees such as handling charges by the shipping carrier or customs clearance fees may apply. These fees can vary and should be checked with the carrier or customs authority.

Currency of Payment - Duties and taxes are typically payable in the local currency of the importing country. 

Returns and Refunds - Zulu & Zephyr does not refund duties and taxes paid. 

USA ORDERS

US Customs and Border Protection may request the receiver’s VAT/GST or shipper’s Employer Identification Number (EIN) Individual shippers may use a Social Security Number before the order can be released. See further information via the US DHL and US Customs website.

We offer a number of different payment options to best suit your online shopping experience.

PAYMENT METHODS

We accept Visa, Mastercard, American Express, Shop Pay, Paypal and G Pay.

BUY NOW, PAY LATER

We accept Afterpay for USA customers.

STORE CREDITS AND GIFT CARDS

If you have a Zulu & Zephyr store credit or gift card voucher, enter the code under the ‘gift card or discount code’ field at checkout. Gift Cards and Store Credit have no expiration date. 

CHECKOUT SECRUITY

Zulu & Zephyr uses TLS (Transport Layer Security) certificates to ensure that data entered by customers remains private and secure, with all communications encrypted. We implement robust security measures, including encryption, firewalls, and regular security audits to protect personal data.

PROMOTIONAL CODES

Application - Promotional codes provided by Zulu & Zephyr can be applied during checkout on our website. Enter the code in the designated field and click "apply" before completing your purchase.

Promotion Value - Valid codes automatically apply associated discounts or offers to your order total upon entry.

Post-Purchase Assistance - If a code was not applied during checkout but your order was made during the promotion, contact our customer service promptly for possible refund consideration.

Usage Limitations - Each transaction allows for the use of one promotional code per customer.

Code Validity - Promotional codes have expiration dates and cannot be redeemed after expiry.

Non-Transferable - Codes are non-transferable, cannot be sold, and hold no cash value.

Modifications - Zulu & Zephyr reserves the right to modify or terminate promotional codes without prior notice.

General Conditions - Codes are subject to availability and cannot be combined with other offers unless specified. Additional exclusions may apply.

Contact Us - For inquiries or assistance with promotional codes, please contact our customer service team. Hello@zuluandzephyr.com

By using a promotional code, you agree to these terms. Zulu & Zephyr reserves the right to interpret and enforce these terms at its discretion.

CODES

Offer - Zulu & Zephyr provides a 15% discount on first purchases for customers who subscribe to our newsletter. Zulu & Zephyr may offer 15% personalised discount codes with a 7 day expiry from date sent. The code is unable to be redeemed once expired. For further assistance, contact hello@zuluandzephyr.com.

Redemption -To redeem the discount, enter the provided code during checkout on our website.

Applicability - The discount applies exclusively to full-price products. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. 

Refund Eligibility - Orders using the 15% code are eligible for a full refund.

Promotional Status - 15% codes are not classified as promotional discounts.

GIFT CARD TERMS AND CONDITIONS

Gift cards can be used in our Byron Bay or Bondi Beach concept stores, as well as online. They have no expiration date and are not transferable or refundable if unused.

If you have a Zulu & Zephyr store credit or gift card voucher, enter the code in the ‘gift card or discount code’ field at checkout.

If you used a Zulu & Zephyr gift card for your purchase and have lodged for a return, funds will be transferred back to the original gift card number.

All garments are listed in US/EU sizing unless stated otherwise.

View the Standard Apparel Guide here.

View the Standard Swim Guide here.  

View the Mini Swim Guide here.

Measurements are standard and are based on a general sizing chart. If you are unsure of fit, please refer to the garment product page - Measurements & Fit Details for size specific measurements, or adding your individual measurements to the Find my fit calculator located next to the size breakdown. 

We suggest reviewing the product description for additional garment specifications.

For further size or style assistance, reach out via our live chat or email hello@zuluandzephyr.com

In the unfortunate event that items are lost, stolen, or missing from an order, the following company policy applies:

REPORTING PROCEDURE

Customers must report any lost, stolen, or missing items from their order within 1 business day of delivery date. Reports must be submitted via email or phone.

Email - orders@zuluandzephyr.com

Phone - 02 5663 2620

INVESTIGATION PROCESS

Upon receiving a report, our team will initiate an investigation to locate the missing items. This investigation may include contacting shipping carriers, reviewing security footage (if applicable), and conducting internal audits.

RESOLUTION OPTIONS

Depending on the outcome of the investigation, the following resolution options may be offered to the customer:

Replacement: We may offer to replace the lost, stolen, or missing items with identical or similar products, subject to availability.

Store Credit: Equivalent to the value of the item for future purchases.

LIMITATIONS AND EXCLUSIONS

We reserve the right to deny replacement, or store credit if there is evidence of fraudulent activity or misuse of our services.

Items marked as delivered by the shipping carrier's tracking information will be considered as such, unless proven otherwise through our investigation process.

Certain items may be excluded from coverage under this policy, such as those deemed to be of high value or limited availability. 

CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate shipping information at the time of order placement.

It is the customer's responsibility to ensure someone is available to receive the package upon delivery or able to collect order from local post office or rearrange delivery with courier.

COMMUNICATION

We are committed to maintaining open communication with customers throughout the resolution process, providing regular updates on the status of their report and any actions taken.

POLICY REVIEW

This policy will be reviewed periodically to ensure its effectiveness and relevance to our operations. Any updates or changes will be communicated to customers in a timely manner.

By adhering to this policy, we aim to uphold our commitment to customer satisfaction and provide fair and efficient resolution in the event of lost, stolen, or missing items from orders.

Zulu & Zephyr reserves the right to amend or modify this policy at any time without prior notice.

PRIVACY COMMITMENT

• Your privacy is important to us, and we are committed to protecting your information.
• We will not share or disclose your information to third parties or other sites.

ACCOUNT CREATION AND MAILING LIST

• When you create an account with Zulu & Zephyr, you have the option to join our mailing list for updates on products, pop-up stalls, and promotions.
• To remove your name from our database, use the unsubscribe link at the bottom of any Zulu & Zephyr marketing email.

SMS CONSENT

• By submitting the Zulu & Zephyr SMS consent form and signing up via text, you agree to receive marketing messages (such as promotion codes and cart reminders) from Zulu & Zephyr, including those sent by autodialer.
• Consent is not a condition of purchase.
• Message and data rates may apply, with frequency varying.
• Unsubscribe anytime by replying STOP or using the unsubscribe link in the messages.

ORDER AND SHIPPING

• Orders will be shipped to the address provided by the purchaser, as long as it complies with our shipping restrictions.
• All purchases are made under a shipment contract, transferring risk of loss and title to you upon delivery to the carrier.
• You are responsible for filing any claims with carriers for damaged or lost shipments.

WEBSITE INFORMATION

• We strive to keep our website information complete, accurate, and current.
• However, there may be occasional inaccuracies, incomplete information, or out-of-date details.
• Products may be unavailable, have different attributes, or have different prices than listed.
• We may change price and availability information without notice and will correct any pricing errors as discovered.

CONTENT USAGE

• The design, text, graphics, information, and other materials on this website are owned by or used with permission by Zulu & Zephyr and are protected by copyright, trademark, and other laws.
• Use of these materials is only permitted with prior written permission.
• For permission to use any material, email hello@zuluandzephyr.com.
• You may not modify, reproduce, publicly display, perform, distribute, or use any materials for public or commercial purposes without authorization.
• Unauthorized use may violate various laws and regulations.

ACCOUNT RESPONSIBILITY

• Maintain the confidentiality of your account information and password.
• Restrict access to your account and computer.
• You are responsible for all activities that occur under your account or password.

SMS CONSENT

By signing up for the Zulu & Zephyr SMS service, you consent to receive marketing text messages, including promotion codes and cart reminders, sent by autodialer. Consent is not required for purchase. Message and data rates may apply, and message frequency varies. You can unsubscribe anytime by replying STOP or using the unsubscribe link in our messages.

SHIPPING LIMITATIONS

Orders will be shipped to the designated address, provided it complies with our shipping restrictions. All purchases are governed by a shipment contract, meaning the risk of loss and title transfers to you upon delivery to the carrier. You are responsible for any claims regarding damaged or lost shipments.

INFORMATION ACCURACY

We strive to ensure the information on our website is complete and current. However, it may occasionally be inaccurate, incomplete, or outdated. Products may be unavailable or differ from their listed attributes or prices. We may change price and availability information without notice and will correct any errors as they are discovered.

PLACING AN ORDER

To place an order, please follow the website instructions. Your order is an offer to purchase our products and services. After we receive your order, you will receive an Order Confirmation email. This does not confirm acceptance of your order. A contract is formed only when you receive a Shipping Confirmation email, confirming shipment of the specified products. We reserve the right to cancel your order at any time before acceptance and to limit quantities or refuse service without prior notice.

USE OF WEBSITE

The design, text, graphics, and all materials on this website are owned by or used with permission from Zulu & Zephyr and are protected by copyright and trademark laws. Use of these materials is only allowed with prior written permission. For permission requests, please email hello@zuluandzephyr.com. You may not modify, reproduce, publicly display, or use these materials for commercial purposes without authorization. Unauthorized use may violate copyright and other laws. You are responsible for keeping your account information and password confidential and for all activities under your account.