Our office is based in Byron Bay, Australia and our team is available between 8.00am -4.00pm AEST/AEDT, excluding public holidays.

Order & returns
orders@zuluandzephyr.com

General enquiries
hello@zuluandzephyr.com
Live Chat

Wholesale enquiries
emma.balke@zuluandzephyr.com

PR & Marketing enquiries
press@zuluandzephyr.com

You will receive an order confirmation email upon purchase and a shipping confirmation email with tracking details once dispatched.

Orders placed before 1pm AEST are dispatched the same business day; orders placed after 1pm AEST are dispatched the next business day. Dispatch delays may occur during sale periods. Express shipping timeframes apply from the date of dispatch.

Orders cannot be amended once placed. For address changes or cancellations, please contact orders@zuluandzephyr.com immediately. 

Changes or cancellations cannot be processed after dispatch.

All orders are shipped with DHL Express from our warehouse located in Australia.

Your order may qualify for free shipping if it meets the order value requirements. Shipping costs may vary depending on the delivery location. All shipping costs will be shown at checkout prior to purchase.  

Import & Duties

Import duties are calculated based on the value of purchased items.

All applicable duties and taxes will be displayed at checkout, so you'll know the total cost upfront. We guarantee that there will be no additional charges upon delivery.

For a detailed breakdown of applicable duties and taxes, you can view them here before completing your purchase. This ensures full transparency and helps you understand all costs associated with your international order.

Import Duties and Taxes - These are charges imposed by a government on goods imported into a country. They are typically assessed by customs authorities and can vary widely depending on the type and value of the goods, as well as the country of import. 

Thresholds and Exemptions - Many countries have thresholds below which imported goods are exempt from duties and taxes. These thresholds can vary significantly, so it's essential to check the regulations of your country to understand when duties and taxes may apply.

Customs Declarations - Zulu & Zephyr will provide a declaration detailing the contents and value of your shipment to customs authorities. This ensures compliance with international shipping regulations and facilitates the customs clearance process.

Tariff Classification - Goods are categorised according to a tariff classification system that determines the applicable duty rates. Different products may have different tariff classifications and, therefore, different duty rates.

USA Orders

US Customs and Border Protection may request the receiver’s VAT/GST or shipper’s Employer Identification Number (EIN). Individual shippers may use a Social Security Number before the order can be released. See further information via the US DHL and US Customs website.

You're shopping on our international site, with worldwide shipping available. Prices are displayed in USD by default, unless you choose an alternative currency.

Enjoy complete transparency at checkout — duties, taxes, and shipping are calculated upfront. We guarantee no additional duties and taxes on arrival.

Import duties are determined by your country’s customs authority and are based on the value and classification of the items purchased. All applicable charges will be clearly displayed at checkout, so you’ll know the full cost of your order before completing your purchase.

Many countries apply duty-free thresholds, which vary by region. We recommend reviewing your local customs regulations to understand when charges may apply. To support smooth clearance, we provide a detailed customs declaration outlining the contents and declared value of your shipment. Duty rates are based on tariff classifications, meaning different products may attract different charges. 

Kindly note that duties and taxes paid are non-refundable.

You can view the full shipping and duties breakdown by region here for further clarity on international delivery costs.

Full-priced items can be returned within 14 days of delivery for store credit or a refund if in original condition—unworn, unwashed, and with all tags and hygiene liners attached.

Store Credit Returns

Returns for store credit are free of handling fees. Store credits are issued for the value of the returned item/s as digital gift cards. Gift cards feature a 3 year expiry, are non-transferable, and cannot be refunded if unused. They cannot be applied to orders once placed.

Refunds

If you choose a refund instead of store credit, a handling fee applies. USD $15 worldwide. This fee does not include return postage.

Lodge A Return

Australia/NZ – start your return here
Rest of world – start your return here

Sale Policy

Sale items are strictly final sale only and cannot be returned. Sale and promotional discounted items are final sale and not eligible for return or store credit, unless otherwise specified for certain promotional campaigns. Orders placed using welcome or 10% personalised codes on full-priced items are eligible for return.

Processing Time

Your return will generally be processed within 5 business days of receiving your returned items.

Return Postage

Shipping costs for outbound orders are non-refundable. All shipping expenses, both outbound and inbound, are the responsibility of the customer. The returns address will be provided once lodged via the returns portal.

Return to sender

On occasions your order might be left at the nearby post office, or there may have been multiple delivery attempts. If the order cannot be delivered or if a customer refuses the parcel, it will be returned to the sender. Any parcels returned to sender (RTS) will incur a $35 USD fee, which will be deducted from your store credit once the parcel is back to our warehouse. If you opt for the order to be resent, a $35 DHL shipping fee will be applied, in addition to the RTS fee. For further assistance, email orders@zuluandzephyr.com. 

Return Refusals

We reserve the right to decline returns that:

Show signs of wear or damage

Do not meet the return requirements

Are damaged due to improper care or general use (these are not considered faulty)

Faults

If you have reason to believe your Zulu & Zephyr garment is faulty, please contact the store or wholesaler where you purchased the garment. Please attach proof of purchase, clear imagery of concern, and a detailed explanation of how the garment has been worn, washed, and overall cared for. All garments must be received and assessed before an outcome can be reached. If the product is determined to have a manufacturing defect, we will replace or provide a store credit of the purchase price according to your preference. If no defect is found or the product is outside the warranty period, we will return the product to you.

Byron Bay store - byronbay@zuluandzephyr.com

Bondi Beach store - bondibeach@zuluandzephyr.com

Zulu & Zephyr Online store - orders@zuluandzephyr.com

It does not constitute a defect if, in our reasonable opinion, a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.

Sale items are final sale and cannot be returned for exchange, store credit, or refund. We do not offer price adjustments for past purchases, and customers should allow for extended dispatch times during sale periods. 

Upon placing an order, you will receive a confirmation email. Once your order has shipped, you will receive a follow-up email with your tracking number and carrier details for convenient shipment monitoring.

Orders cannot be edited once placed. To amend the shipping address or cancel an order, please contact orders@zuluandzephyr.com immediately. Changes or cancellations are not possible after dispatch. Express services begin after dispatch.

Expect dispatch delays during sale periods.

Terms and Conditions

Redeemable online or at our Byron Bay and Bondi Beach stores. Gift cards expire after 3 years from the purchase date. They are non-transferable and cannot be refunded if unused. They cannot be applied to orders once they have been placed.

To redeem a Zulu & Zephyr gift card or store credit online, enter the code in the “Gift card or discount code” field at checkout.

If a purchase made using a Zulu & Zephyr gift card is returned, the funds will be credited back to the original gift card number.

We offer a number of different payment options to best suit your online shopping experience.

Payment Options

We accept Visa, Mastercard, American Express, Shop Pay, Pay Pal and G Pay.

Buy Now, Pay Later

We accept a variety of buy now, pay later options, depending on your country. Please check the checkout page for the available payment methods.

Gift Card | Store Credits

If you have a Zulu & Zephyr store credit or gift card voucher, enter the code under the ‘gift card or discount code’ field at checkout. Gift cards feature a 3 year expiry, are non-transferable, and cannot be refunded if unused. They cannot be applied to orders once placed.

Checkout Secruity

Zulu & Zephyr uses TLS (Transport Layer Security) certificates to ensure that data entered by customers remains private and secure, with all communications encrypted. We implement robust security measures, including encryption, firewalls, and regular security audits to protect personal data.

All garments are listed in US/EU sizing unless stated otherwise.

View the Standard Apparel Guide here.

View the Standard Swim Guide here.  

View the Mini Swim Guide here.

Measurements are standard and are based on a general sizing chart. If you are unsure of fit, please refer to the garment product page - Measurements & Fit Details for size specific measurements, or adding your individual measurements to the Find my fit calculator located next to the size breakdown. 

We suggest reviewing the product description for additional garment specifications.

For further size or style assistance, reach out via our live chat or email hello@zuluandzephyr.com

Promotional codes

Sale and promotional discounted items are final sale and cannot be returned, unless stated otherwise for specific promotions. Please note, first-time purchase discounts and personalised codes are not valid on Sunday Supply Co or Missoma products.

Application | Promotional codes provided by Zulu & Zephyr can be applied during checkout on our website. Enter the code in the designated field and click "apply" before completing your purchase.

Promotion Value | Valid codes automatically apply associated discounts or offers to your order total upon entry.

Post-Purchase Assistance | If a code was not applied during checkout but your order was made during the promotion, contact our customer service promptly for possible credit consideration.

Usage Limitations | Each transaction allows for the use of one promotional code per customer.

Code Validity | Promotional codes have expiration dates and cannot be redeemed after expiry.

Non-Transferable | Codes are non-transferable, cannot be sold, and hold no cash value.

Modifications | Zulu & Zephyr reserves the right to modify or terminate promotional codes without prior notice.

General Conditions | Codes are subject to availability and cannot be combined with other offers unless specified. Additional exclusions may apply.

By using a promotional code, you agree to these terms. Zulu & Zephyr reserves the right to interpret and enforce these terms at its discretion.

Codes

Offer | Zulu & Zephyr provides a 15% discount on first purchases for customers who subscribe to our newsletter. Zulu & Zephyr may offer 15% personalised discount codes with a 7 day expiry from date sent. The code is unable to be redeemed once expired. For further assistance, contact hello@zuluandzephyr.com.

Redemption | To redeem the discount, enter the provided code during checkout on our website.

Applicability | The discount applies exclusively to full-price products. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. 

Refund Eligibility | Orders using the welcome code are eligible for a refund or store credit.

Promotional Status | 15% codes are not classified as promotional discounts.

Customers must report any lost, stolen, missing, or defective items within 1 day of delivery via email, chat, or phone. Upon report, our team will investigate, which may include contacting the carrier, reviewing security footage, or conducting internal checks.

Depending on the outcome, a replacement or store credit may be offered, subject to availability. We reserve the right to deny replacement or credit if there is evidence of fraud or misuse. Items marked as delivered are considered received unless proven otherwise. Certain high-value or limited items may be excluded. Customers are responsible for providing accurate shipping details and ensuring someone is available to receive or collect the package.

This policy is periodically reviewed for effectiveness, and updates will be communicated to customers. Zulu & Zephyr reserves the right to amend or modify this policy at any time without notice.

We’ve partnered with Global-e, a leading global ecommerce provider, to deliver a seamless shopping experience for our international customers. This collaboration allows customers to shop in their local currency, use familiar payment methods, and enjoy complete transparency regarding duties and taxes.

By placing your order, you agree (i) to make your purchase from Global-e as merchant of record for this transaction, subject to Global-e'sTerms & Conditions; (ii) that your information will be handled by Global-e in accordance with the Global-ePrivacy Policy; and (iii) that your information (excluding the payment details) will be shared between Global-e and Zulu & Zephyr.

Only responsibly sourced wool, mohair, and alpaca are used in the construction of our garments—certified, biodegradable animal fibres traceable to farms that uphold best practice and the Five Freedoms of animal welfare.

We strictly ban the use of the following animal materials: Fur, Angora, Cashmere, Bone, Horn or Shell.

Privacy Commitment

• Your privacy is important to us, and we are committed to protecting your information.
• We will not share or disclose your information to third parties or other sites.

Account Creation and Mailing List

• When you create an account with Zulu & Zephyr, you have the option to join our mailing list for updates on products, pop-up stalls, and promotions.
• To remove your name from our database, use the unsubscribe link at the bottom of any Zulu & Zephyr marketing email.

SMS Consent

• By submitting the Zulu & Zephyr SMS consent form and signing up via text, you agree to receive marketing messages (such as promotion codes and cart reminders) from Zulu & Zephyr, including those sent by autodialer.
• Consent is not a condition of purchase.
• Message and data rates may apply, with frequency varying.
• Unsubscribe anytime by replying STOP or using the unsubscribe link in the messages.

Order and Shipping

• Orders will be shipped to the address provided by the purchaser, as long as it complies with our shipping restrictions.
• All purchases are made under a shipment contract, transferring risk of loss and title to you upon delivery to the carrier.
• You are responsible for filing any claims with carriers for damaged or lost shipments.

Website Information

• We strive to keep our website information complete, accurate, and current.
• However, there may be occasional inaccuracies, incomplete information, or out-of-date details.
• Products may be unavailable, have different attributes, or have different prices than listed.
• We may change price and availability information without notice and will correct any pricing errors as discovered.

Content Usage

• The design, text, graphics, information, and other materials on this website are owned by or used with permission by Zulu & Zephyr and are protected by copyright, trademark, and other laws.
• Use of these materials is only permitted with prior written permission.
• For permission to use any material, email hello@zuluandzephyr.com.
• You may not modify, reproduce, publicly display, perform, distribute, or use any materials for public or commercial purposes without authorisation.
• Unauthorised use may violate various laws and regulations.

Account Responsibility

• Maintain the confidentiality of your account information and password.
• Restrict access to your account and computer.
• You are responsible for all activities that occur under your account or password

SMS Consent
By signing up for the Zulu & Zephyr SMS service, you consent to receive marketing text messages, including promotion codes and cart reminders, sent by autodialer. Consent is not required for purchase. Message and data rates may apply, and message frequency varies. You can unsubscribe at any time by replying STOP or using the unsubscribe link in our messages.

Shipping Limitations
Orders will be shipped to the designated address, provided it complies with our shipping restrictions. All purchases are governed by a shipment contract, meaning the risk of loss and title transfers to you upon delivery to the carrier. You are responsible for any claims regarding damaged or lost shipments.

Information Accuracy
We strive to ensure the information on our website is complete and current. However, it may occasionally be inaccurate, incomplete, or outdated. Products may be unavailable or differ from their listed attributes or prices. We may change price and availability information without notice and will correct any errors as they are discovered.

Placing an Order
To place an order, please follow the website instructions. Your order is an offer to purchase our products and services. After we receive your order, you will receive an Order Confirmation email. This does not confirm acceptance of your order. A contract is formed only when you receive a Shipping Confirmation email, confirming shipment of the specified products. We reserve the right to cancel your order at any time before acceptance and to limit quantities or refuse service without prior notice.

Shop Pay Terms & Conditions
By choosing to check out using Shop Pay, you agree to the following terms and conditions:

Accurate Information
It is the customer’s responsibility to ensure that all information provided at checkout — including name, email, billing, and shipping address — is complete and accurate at the time of purchase.

Shipping Address
Check your shipping address before completing your order. Orders will be shipped to the address provided during checkout, and we cannot guarantee changes or redirections once an order has been processed.

International Orders
For our international customers, we are unable to update or modify shipping addresses after an order has been placed. Please ensure your details are correct before submitting your order.

Order Processing
Once an order has been submitted via Shop Pay, it will begin processing immediately. We cannot guarantee cancellations or modifications after this point.

Liability
We are not responsible for orders lost or delayed due to incorrect or incomplete shipping information provided by the customer.

Use of Website
The design, text, graphics, and all materials on this website are owned by or used with permission from Zulu & Zephyr and are protected by copyright and trademark laws. Use of these materials is only allowed with prior written permission. For permission requests, please email hello@zuluandzephyr.com. You may not modify, reproduce, publicly display, or use these materials for commercial purposes without authorisation. Unauthorised use may violate copyright and other laws. You are responsible for keeping your account information and password confidential and for all activities under your account.