Return Policy
Lodge full-priced items within 14 days of receiving your order via the returns portal.
Options
- 115% Store credit (cannot be redeemed for a refund at any point)
- 100% Refund
Eligible Items
We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and hygiene liners attached. Please ensure that you try on all garments, including swimwear, while wearing appropriate undergarments.
Sale and promotional items are strictly final sale only and cannot be returned for either credit or refund.
Orders placed on full priced items using welcome or 10% personalised codes are eligible for a full refund.
Shipping costs for outbound orders are non-refundable. All inbound shipping expenses are the responsibility of the customer.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
SALE POLICY
Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.
Processing Time
Your return will generally be processed within 5 business days of receiving your returned items.
Return Postage
Shipping costs for outbound orders are non-refundable. All shipping expenses, both outbound and inbound, are the responsibility of the customer. The returns address will be provided once lodged via the returns portal.
USA Customers
Enjoy swift returns through our dedicated USA returns warehouse, ensuring rapid processing for refunds. Plus, with low-cost shipping, it's convenient and affordable. All orders are sent from our Australian based warehouse.
Return to sender
On occasions your order might be left at the nearby post office, or there may have been multiple delivery attempts. If the order cannot be delivered or if a customer refuses the parcel, it will be returned to the sender. Any parcels returned to sender (RTS) will incur a $35 USD fee, which will be deducted from your refund once the parcel is back to our warehouse. If you opt for the order to be resent, a $35 DHL shipping fee will be applied, in addition to the RTS fee. For further assistance, email orders@zuluandzephyr.com.
Faults
If you have reason to believe your Zulu & Zephyr garment is faulty, please contact the store or wholesaler where you purchased the garment. Please attach proof of purchase, clear imagery of concern, and a detailed explanation of how the garment has been worn, washed, and overall cared for. All garments must be received and assessed before an outcome can be reached. If the product is determined to have a manufacturing defect, we will replace or provide a store credit of the purchase price according to your preference. If no defect is found or the product is outside the warranty period, we will return the product to you.
Byron Bay store - byronbay@zuluandzephyr.com
Bondi Beach store - bondibeach@zuluandzephyr.com
Zulu & Zephyr Online store - orders@zuluandzephyr.com
It does not constitute a defect if, in our reasonable opinion, a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
STORE POLICY
Items must be returned to their original point of purchase. We are unable to accept in-store returns for product purchased online and vice versa. Zulu & Zephyr accepts refund and store credits on all full price purchases in-store. Item/s must be unworn in original condition and packaging with all tags remaining in place, including hygiene seal within 14 days from purchase. Sale items are final sale only and will not be accepted for refund or exchange.