WHERE IS MY ORDER?

After placing your order, you will receive a confirmation email followed by a dispatch email detailing your tracking information.

Should you have any issues regarding delivery, please contact us

 

I HAVE PLACED AN ORDER, WHEN WILL IT BE DISPATCHED?

If your order is placed on a business day before 11am (HKT), it will be dispatched same day. If placed after 11am (HKT), it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day.

If your order is part of a promotion, or during a collection launch, these time frames may not apply.

 

I’M AN INTERNATIONAL CUSTOMER WILL I HAVE TO PAY FOR CUSTOMS & DUTIES?

Yes, All customers are responsible for customs/imports duties & taxes.

Delivery Duty Paid (DDP) - Duties & Taxes are paid by the customer when heading through the online checkout. We strongly suggest selecting DDP when heading through the checkout to avoid additional fees and transit times.

Delivery Duty Unpaid (DDU) - Duties & Taxes are paid by the customer when entering destination country. If you refuse to pay these charges and your parcel is returned to sender, all shipping costs will be deducted prior to any refund being issued.

Zulu & Zephyr is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

Zulu & Zephyr is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.       

WHAT IS A PRE-ORDER?

Occasionally some items may be available for sale on our website as a PRE-ORDER. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. We do this with high demand items to give you the opportunity to secure one.

These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description.

 

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

We are unable to edit your order once it has been placed. If you need to amend the shipping address or cancel the order, please contact us

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept payment via Afterpay, Zulu & Zephyr Gift Cards and Visa and Mastercard credit or debit cards.

 

 

WHAT ARE THE RETURN OPTIONS?

We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached. Full priced items can be returned for either a refund or 110% store credit. We do not issue exchanges, if you need an alternate size please go ahead and place a new order.

Returns must be lodged online and postmarked within 30 days of your order date. Returns are to be posted to our Australian Warehouse. Return postage costs are at the customers expense. Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

 

HOW CAN I LODGE A RETURN?

Please lodge your request online here

Follow the steps online to request your return. Once your return has been created, you will receive an email detailing how to send your item/s back to us, and our Australian returns address.

Zulu & Zephyr are not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number. Return shipping and any reverse duties are the responsibility of the customer.

 

WHEN CAN I EXPECT MY REFUND OR 110% CREDIT NOTE?

Once your return is received and inspected, if accepted your refund will be processed and applied to the original method of payment. Note that refunds can take up to 3-5 business days to appear on your bank statement due to varying processing times between financial providers.

Once your return is received and inspected, if accepted, your 110% store credit note will then be sent via email. The credit will be issued at the value paid, plus 10%. Credit notes have no expiry date, and may be used for any item/s. They cannot be reverted into a refund at any point.

 

IS THERE ANYTHING I CAN’T RETURN?

All sale items are final. For any fit or style assistance, please email our customer care team orders@zuluandzephyr.com or refer to our size guide.

 

 

HOW DO I KNOW MY SIZE?

Please refer to our size guide here. Do note, all sizes are in US. For fit or style assistance, please reach out to our customer care team orders@zuluandzephyr.com who will gladly assist.

 

YOU’VE RUN OUT OF MY SIZE, WILL YOU BE RESTOCKING?

If your size is unavailable, please select ‘notify me’ of a restock on the product page as we may recut the item.

 

 

CAN I USE MULTIPLE DISCOUNT CODES / GIFT CARDS?

Only one discount code can be used per transaction. This also applies to our gift cards.

 

HOW MUCH IS SHIPPING?

We offer Free FedEx Priority shipping on all orders.

 

HOW IS ZULU & ZEPHYR PRACTICING SUSTAINABILITY?

At Zulu & Zephyr, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.

To read about our values and sustainability journey, please click here

 

HOW DO I CARE FOR MY SWIMSUIT?

To increase the longevity of your Zulu & Zephyr swimwear, we recommend that you follow the care guide here