SHIPPING
Within Australia
Standard Shipping (AUST POST): FREE
Express Shipping (AUST POST): $10.00
International
International Standard (AUST POST): Free shipping on all orders over $150.00.
Flat rate of $15.00 for all orders under $150.00
International Express (DHL): $25.00
Note that all product prices indicated and payments made on this site are in Australian Dollar currency.
ORDER PROCESSING
Our business hours are Monday and Friday, 8-4pm, and all orders placed before 10am (AEST) on these days will be dispatched the same day. Orders placed after 10am (AEST) will be dispatched the next working day.
Purchases made on weekends and public holidays will be processed on the following business day.
You will receive a shipping confirmation email as soon as your order leaves the Zulu & Zephyr warehouse.
During sale periods, or within a few days of a collection launch, there may be slight delays in shipping. We will endeavour to get your order out to you as soon as possible and appreciate your patience during these times.
PRE-ORDERS
Due to popular demand, select styles may be released early for sale, and these will be listed online under our pre-order tab. These will also appear elsewhere on the website, and their pre-order status will be listed in the product title.
These pieces will be in limited quantity, and will be unavailable once sold out.
When can I expect my pre-order?
The estimated delivery date of a pre-order item is indicated online under the product description. We may not have an exact arrival date of these pieces until closer to the time, but please feel free to get in touch with us at hello@zuluandzephyr.com if you’d like more information.
Upon receiving these styles into stock, we will endeavour to dispatch all pre-orders to our customers as soon as possible, and at that time a new confirmation email will be sent out, containing all tracking information.
What if I order other items as well as a pre-order?
If you have multiple pieces on your order, any pieces currently in stock will be dispatched to you as per our usual delivery process, and any pre-order pieces will be sent at a later date, via the same shipping method, once in stock.
Returns on pre-orders
Our returns window for all full-priced returns is 30 days from the date of purchase, however we understand for items on pre-order, particularly for our international customers, this will need to be extended slightly. Should you be unable to lodge your return here, please get in touch with us at hello@zuluandzephyr.com at your earliest convenience upon receiving these items, and we can assist you.
DELIVERY TIMES
Australia Post is our provider and works extremely hard to get all deliveries to our customers as quick as possible, however at times there may be some situations that can cause unavoidable delays.
All parcels require a signature on delivery. If you are not there to sign for your parcel, Australia Post will issue a collection slip for you to locate your parcel at the closest Australia Post centre.
All parcels are dispatched from our warehouse in Byron Bay, Australia (postcode 2481), which is considered a rural location.
Standard within Australia
For Metro delivery, please allow 3-5 working days & for Rural delivery, please allow 4-7 working days.
Express within Australia
For Metro delivery, please allow 2-3 working days & for Rural delivery, please allow 3-5 working days.
To get an estimated delivery time specific to your location, we recommend you use Australia Posts postage calculator, found here.
International
Please allow 7-21 days to receive your parcel for standard & 3-5 days for Express.
We ship to New Zealand, USA, Canada, Asia Pacific, UK & Selected European Countries using Australia Post Pack & Track International or DHL Express. If your desired shipping Country is not listed above, please contact orders@zuluandzephyr.com to discuss alternate shipping options.
A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. Pack and Track Shipping does not have a Signature on Delivery option, so please ensure all delivery premises are secure.
Please note: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.
Unfortunately, Zulu & Zephyr cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please contact your local customs office for further information.
CHANGES TO YOUR ORDER
If you require any changes to your order including correcting address details and sizing, please contact us immediately orders@zuluandzephyr.com to ensure adjustments can be applied.
If your order has already been processed, Zulu & Zephyr accepts no responsibility for incorrect details entered. However our usual returns process is available.
RETURNS
What is your refund & returns policy?
Zulu & Zephyr offers credit notes and refunds on all full price purchases.
Items must be returned to their original point of purchase. Regrettably we are unable to accept in-store returns for product purchased online, and vice versa.
Should you wish to return your purchase for a credit note, we will issue a credit of 110% of your order value excluding shipping costs. This credit (in the amount of your paid price minus shipping, plus 10%) will be emailed to you once your return has been processed, and will be available to use immediately through our online store.
We do not offer exchanges. If you need an alternate size please go ahead and place a new order.
For Australian returns, all garments will need to be returned within 30 working days from the date of purchase.
For International returns, all claims must be lodged within 30 days from date of shipping.
The item/s must be in original condition, with all tags remaining in place, including hygiene seal.
Item/s must not have been worn, washed or altered in any way.
Sale items are final sale only and will not be accepted for refund, credit or exchange.
Returns will be processed within 24-48 hours of receipt although it may take a little longer during busy periods.
How do I organise a return?
To book a return, please follow the steps outlined in our Online Returns System.
Once your return has been approved, please send your item/s back to us immediately.
Late returns will not be accepted.
Where do I send my return to?
We will provide you with the complete postal address when we allocate your Returns Authorisation number to you via email correspondence.
Are returns free?
The shipping costs incurred for returning item/s to Zulu & Zephyr for credit or refund are at your own expense.
What if my order arrives damaged or faulty?
For faulty garments please email orders@zuluandzephyr.com so that our returns team can arrange for the faulty goods to be repaired or replaced as soon as possible. You will need to return items with all tags in place. You will be compensated for postage in all faulty return circumstances. We will access the fault upon return of the garment and reserve the right to repair or replace. If the item is no longer in stock, a full refund will be issued.
Returns in Person
Please note, we are unable to accept Online Store returns in person to our warehouse or Head Office.
ORDERING INFORMATION
For all online customer service and product enquiries, please email orders@zuluandzephyr.com
