WHERE IS MY ORDER?
After placing your order, you will receive a confirmation email followed by a dispatch email detailing your tracking information.
Should you have any issues regarding delivery, please contact us
I HAVE PLACED AN ORDER, WHEN WILL IT BE DISPATCHED?
If your order is placed on a business day before 10am AEST, it will be dispatched same day. If placed after 10am (AEST), it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day.
If your order is part of a promotion, or during a collection launch, these time frames may not apply.
I’M AN INTERNATIONAL CUSTOMER WILL I HAVE TO PAY FOR CUSTOMS & DUTIES?
Yes, all customers are responsible for customs/imports duties & taxes.
Delivery Duty Paid (DDP) - Duties & Taxes are paid by the customer when heading through the online checkout. We strongly suggest selecting DDP when heading through the checkout to avoid additional fees and transit times.
Delivery Duty Unpaid (DDU) - Duties & Taxes are paid by the customer when entering destination country. If you refuse to pay these charges and your parcel is returned to sender, all shipping costs will be deducted prior to any refund being issued.
Refusal to collect or accept a parcel may incur a 15% handling fee.
Zulu & Zephyr is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
WHAT IS A PRE-ORDER?
Occasionally some items may be available for sale on our website as a PRE-ORDER. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. We do this with high demand items to give you the opportunity to secure one.
These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description.
CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
We are unable to edit your order once it has been placed. If you need to amend the shipping address or cancel the order, please contact us
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept payment via Afterpay, Zulu & Zephyr Gift Cards and Visa and Mastercard credit or debit cards.
WHAT ARE THE RETURN OPTIONS?
We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached. Full priced items can be returned for an exchange, 115% store credit or refund.
Returns must be lodged online and postmarked within 30 days of your order date. Returns are to be posted to our Australian Warehouse. Return postage costs are at the customers expense. Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
HOW CAN I LODGE A RETURN?
Please lodge your request online here
Follow the steps online to request your return. Once your return has been created, you will receive an email detailing how to send your item/s back to us, and our Australian returns address.
Zulu & Zephyr are not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number. Return shipping and any reverse duties are the responsibility of the customer.
WHEN CAN I EXPECT MY REFUND OR 115% CREDIT NOTE?
Once your return is received and inspected, if accepted your refund will be processed and applied to the original method of payment. Note that refunds can take up to 3-5 business days to appear on your bank statement due to varying processing times between financial providers.
Once your return is received and inspected, if accepted, your 115% store credit note will then be sent via email. Credit notes have no expiry date, and may be used for any item/s. They cannot be reverted into a refund at any point.
IS THERE ANYTHING I CAN’T RETURN?
All sale items are final. For any fit or style assistance, please email our customer care team orders@zuluandzephyr.com or refer to our size guide.
HOW DO I KNOW MY SIZE?
Please refer to our size guide here. Do note, all sizes are in US. For fit or style assistance, please reach out to our customer care team orders@zuluandzephyr.com who will gladly assist.
YOU’VE RUN OUT OF MY SIZE, WILL YOU BE RESTOCKING?
If your size is unavailable, please select ‘notify me’ of a restock on the product page as we may recut the item.
CAN I USE MULTIPLE DISCOUNT CODES / GIFT CARDS?
Only one discount code can be used per transaction. This also applies to our gift cards.
HOW MUCH IS SHIPPING?
We offer Free international shipping on all orders.
HOW IS ZULU & ZEPHYR PRACTICING SUSTAINABILITY?
At Zulu & Zephyr, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
To read about our values and sustainability journey, please click here
HOW DO I CARE FOR MY SWIMSUIT?
To increase the longevity of your Zulu & Zephyr swimwear, we recommend that you follow the care guide here
Use code VACATION25 at checkout to receive 25% off the curated Vacation collection linked here.
Only items listed within the Vacation collection are part of this promotion.
Promotion ends 11:59pm 04/30/2024.
All items are returnable for refund, store credit or bonus store credit.
General Customer Care Hours
Monday-Friday, 8.30am-4.30pm AEDT, excluding public holidays.
Our customer care team are located in Byron Bay, Australia.
All orders are shipped from our warehouse located in Australia.
Urgent order enquiries- orders@zuluandzephyr.com
Product information, styling, size advice or general enquiries- hello@zuluandzephyr.com
Marketing/PR- press@zuluandzephyr.com
Wholesale enquiries email- abby@delrainbow.com
Returns Period
Lodge full priced items within 30 days of receiving your order via the returns portal here.
Options
- Exchange the size
- Exchange the style
- 115% Store credit (cannot be redeemed for a refund at any point)
- 100% Refund
All exchanges are shipped for free.
*Please note, exchanges are subject to availability once your return has been received and processed at our warehouse.
Return portal.
Return Postage
All returns are at the cost of the customer. The returns address will be provided once the return has been lodged via portal.
USA Customers
Enjoy swift returns through our dedicated US warehouse, ensuring rapid processing for refunds or exchanges. Plus, with low-cost shipping, it's convenient and affordable.
Return to sender
On occasions your order might be left at the nearby post office, or there may have been multiple delivery attempts. If the order cannot be delivered or if a customer refuses the parcel, it will be returned to the sender. Any parcels returned to sender (RTS) will incur a $20 USD fee, which will be deducted from your refund once the parcel is back to our warehouse. If you opt for the order to be resent, a $20 DHL shipping fee will be applied, in addition to the RTS fee. For further assistance, email orders@zuluandzephyr.com.
Eligible Items
We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached.
Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.
Orders placed on full priced items using WELCOME10 or 10% personalised codes are eligible for a full refund.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
Processing Time
Your exchange, store credit or refund will generally be processed within 2-3 business days of receiving your returned items.
Faulty
If you have reason to believe your Zulu & Zephyr garment is faulty, please contact the store or wholesaler the garment was purchased.
Byron Bay store - byronbay@zuluandzephyr.com
Bondi Beach store - bondibeach@zuluandzephyr.com
If purchased via our online store, email orders@zuluandzephyr.com. Please attach imagery of concern, a detailed explanation of how the garment has been worn, washed, and overall cared for.
In addition, confirm your order number associated with the garment. Our team may need to receive the garment before an outcome can be reached.
It does not constitute a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.
Free DHL Express shipping on orders over $240.00.
Express: DHL 5-8 business days $20.00 on orders under $240.
All product prices indicated, and payments made on the US Online Store are in USD currency. Some orders are subject to Duties & Taxes, this is to be paid on arrival into importing country.
Orders placed before 1pm AEST are dispatched same business day. Orders placed after 1pm AEST will be dispatched following business day.
Please expect dispatch delays during sale periods.
All orders are shipped from our Zulu & Zephyr warehouse located in Australia.
Return to sender
On occasions your order might be left at the nearby post office, or there may have been multiple delivery attempts. If the order cannot be delivered or if a customer refuses the parcel, it will be returned to the sender. Any parcels returned to sender (RTS) will incur a $20 USD fee, which will be deducted from your refund once the parcel is back to our warehouse. If you opt for the order to be resent, a $20 DHL shipping fee will be applied, in addition to the RTS fee. For further assistance, email orders@zuluandzephyr.com.
Importing duties and taxes are at the cost of the customer. Duties and taxes are not collected by Zulu & Zephyr at time of checkout.
Please ensure contact details including phone number are correct at time of checkout.
Duty is calculated against the value of the shipment contents declared on the commercial invoice together with any insurance and transportation costs.
Together these are known as the Customs Value. This value is then multiplied by the duty percentage of the HS code assigned to the goods.
Duty is a type of tax charged on products being shipped across borders and is controlled by the customs of each country/territory. The purpose of duty is to maintain fair competition between imported and local goods.
Tax is set at a national level and is usually charged at the point of sale for goods bought and sold in a country/territory. It is also applied to goods entering a country/territory, often at the point of importation or at the point of sale in the origin country/territory.
Zulu & Zephyr suggest using a duties and taxes calculator, generally found on government websites as an estimate of taxes to be paid on arrival into country.
If you refuse to pay these charges and your parcel is returned to sender, all shipping costs will be deducted prior to any refund being issued.
Zulu & Zephyr is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
Yes, all customers are responsible for customs/imports duties & taxes.
Delivery Duty Unpaid (DDU) - Duties & Taxes are paid by the customer when entering destination country. If you refuse to pay these charges and your parcel is returned to sender, all shipping costs will be deducted prior to any refund being issued.
Zulu & Zephyr is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
All SALE items cannot be returned or exchanged at any point.
Welcome 10% subscription codes cannot be used on sale items. Welcome codes only apply to full priced items.
Please expect dispatch delays during sale periods.
For size assistance, please email hello@zuluandzephyr.com or view our size guide.
Some of our best-selling styles are currently available for pre-order purchase. Postal tracking details will be sent via email once the item has been dispatched.
Golden Retro Stripe Knit Dress & Golden Retro Stripe Knit Skirt - dispatching late May.
Crochet Top - Stone - dispatching late April.
Milk Textured Bralette & Milk Textured Curve Thong Brief - dispatching mid May.
Blue Wash Recycled Denim Jean - dispatching late May.
For further assistance, please email orders@zuluandzephyr.com.
What is a pre-order?
Occasionally some items may be available for sale on our website as a PRE-ORDER.
This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock.
We do this with high demand items to give you the opportunity to secure one.
These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description.
We are unable to edit your order once it has been placed. If you need to amend the shipping address or cancel the order, please email orders@zuluandzephyr.com
All sale, cosmetics, bundles and undergarments items are final. Swimwear is returnable pending hygiene label is attached and swim is in original condition. For any fit or style assistance, please email our customer care team hello@zuluandzephyr.com or
refer to our size guide.
Please refer to our size guide here. Do note, all sizes are in US. For fit or style assistance, please reach out to our customer care team hello@zuluandzephyr.com who will gladly assist.
Only one discount code can be used per transaction.
Discount codes can be disabled at anytime.
At Zulu & Zephyr, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
To read about our values and sustainability journey, please click here
In the unfortunate event that items are lost, stolen, or missing from an order, we have established the following company policy:
Reporting Procedure
Customers must report any lost, stolen, or missing items from their order within 1 business day of delivery date. Reports can be submitted via email/phone/return portal.
Investigation Process
Upon receiving a report, our team will initiate an investigation to locate the missing items. This investigation may include contacting shipping carriers, reviewing security footage (if applicable), and conducting internal audits.
Resolution Options
Depending on the outcome of the investigation, the following resolution options may be offered to the customer:
Replacement: We may offer to replace the lost, stolen, or missing items with identical or similar products, subject to availability.
Store Credit: Alternatively, customers may opt to receive store credit equivalent to the value of the missing items for future purchases.
Limitations and Exclusions
We reserve the right to deny replacement, or store credit if there is evidence of fraudulent activity or misuse of our services.
Items marked as delivered by the shipping carrier's tracking information will be considered as such, unless proven otherwise through our investigation process.
Certain items may be excluded from coverage under this policy, such as those deemed to be of high value or limited availability.
Customer Responsibilities
Customers are responsible for providing accurate shipping information at the time of order placement.
It is the customer's responsibility to ensure someone is available to receive the package upon delivery or able to collect order from local post office or rearrange delivery with courier.
Communication
We are committed to maintaining open communication with customers throughout the resolution process, providing regular updates on the status of their report and any actions taken.
Policy Review
This policy will be reviewed periodically to ensure its effectiveness and relevance to our operations. Any updates or changes will be communicated to customers in a timely manner.
By adhering to this policy, we aim to uphold our commitment to customer satisfaction and provide fair and efficient resolution in the event of lost, stolen, or missing items from orders.
Zulu & Zephyr reserves the right to amend or modify this policy at any time without prior notice.
PRIVACY
We understand the importance of
your privacy and are committed to protecting your information. We promise not to share or disclose any of your information to third parties or sites.
If you choose to create an
account with Zulu & Zephyr, you have the choice of being added to our mailing list where we may occasionally update you on our latest products, pop-up stalls and promotions. To request your name be removed from our database,
please contact hello@zuluandzephyr.com
PRODUCTS & CONTENT
All Zulu & Zephyr content, products and prices depicted on this Website are subject to change at anytime with out notice. We make all reasonable efforts to accurately display the photos and descriptions of our products, including the
applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age
requirements) in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you represent that the products ordered will be used only in a lawful manner.
SHIPPING LIMITATIONS
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions
contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased
from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
INFORMATION ACCURACY
We attempt to ensure that information on this Website is complete, accurate and current.
Despite our efforts, the information on this Website may occasionally be
inaccurate, incomplete or out of date. For example, products included on the Website may be unavailable, may have different attributes than those listed, or
may actually carry a different price than that stated on the site. In addition, we may make changes in information about price and availability without notice. We will correct any pricing errors on the Website as and when discovered.
PLACING AN ORDER/ ACCEPTING AN ORDER
Please follow the instructions on the Website to place your orders. Your order constitutes an offer to us to buy the products and services. After receiving an order, we will send you an e-mail acknowledging that we have received your order (“Order Confirmation”). While it is our practice to confirm orders by
email, the receipt of an email Order Confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email confirming the shipment of your
order (“Shipping Confirmation”). A contract with us will be formed only when you receive the Shipping Confirmation. The contract will relate only to those products and services whose shipment we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products or services which may have been part of your order in the same or a separate Order Confirmation. We reserve the right to cancel your order at any time before we
have accepted it and we may rescind our acceptance and cancel your order where there has been an obvious error in price or where the products or services are no longer in our inventory. We also reserve the right, without prior notice, to
limit the order quantity on any product or service and/or to refuse service to any customer. We may also require verification of information prior to the acceptance and/or shipment of any order.
USE OF WEBSITE
The Website design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website are either the property of, or used with permission by, Zulu & Zephyr and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of
such material. Should you wish to use any material on this site, please send an email to sales@zuluandzephyr.com. You may not modify the information or
materials located on this Website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials
may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting
access to such information and to your computer. You agree to accept
responsibility for all activities that occur under your account or password.
