Duties & Taxes

How are duties and taxes calculated?

Duties and taxes are set by your local customs authority based on the item type, origin, destination, and order value. 

Duties included for select countries

For the countries listed below, all applicable duties are included in your order and shipped prepaid. You won’t be charged any additional fees on delivery.

Austria, Belgium, Bermuda, Bosnia and Herzegovina, Brunei Darussalam, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, Ireland (Republic of), Israel, Italy, Japan, Korea (South), Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Panama, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam.

USA customers 

All duties are included in the order total. Sales tax is calculated at checkout. There will be no additional charges upon delivery—guaranteed.

Are duties and taxes refundable on returned orders?

No, duties and taxes are non-refundable.

What if I’m contacted by Customs or DHL?

Sometimes the carrier may contact you to confirm your address, schedule a delivery time, or — for U.S. customers — request a Social Security number. Please respond promptly to avoid delays.

If you are shipping to a country where duties and taxes are prepaid and are asked to pay additional charges, do not pay. Instead, refuse the charges and contact ZULU & ZEPHYR at orders@zuluandzephyr.com for assistance.