Duties & Taxes

How are duties and taxes calculated?

Duties and taxes are set by your local customs authority based on the item type, origin, destination, and order value. 

Duties and taxes included for select countries

For the countries listed below, all applicable duties and taxes are included in your order and shipped prepaid. You won’t be charged any additional fees at checkout or on delivery.

Australia, Austria, Belgium, Bermuda, Bosnia and Herzegovina, Brunei Darussalam, Bulgaria, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, Iceland, Ireland (Republic of), Israel, Italy, Japan, Korea (South), Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Panama, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, and Vietnam.

USA customers 

Effective May 2nd, all US orders with a Country of Origin: China will include a 145% import tax, as required by the US government. Duties and taxes are displayed at checkout—there are no extra charges on delivery. All orders are sent via DHL Express with duties and taxes prepaid for faster customs clearance. We remain hopeful that these rates will decrease and will keep our US community updated.

Are duties and taxes refundable on returned orders?

No, duties and taxes are non-refundable.

What if I’m contacted by Customs or DHL?

Sometimes the carrier may contact you to confirm your address, schedule a delivery time, or — for U.S. customers — request a Social Security number. Please respond promptly to avoid delays.

If you are shipping to a country where duties and taxes are prepaid and are asked to pay additional charges, do not pay. Instead, refuse the charges and contact ZULU & ZEPHYR at orders@zuluandzephyr.com for assistance.