Zulu & Zephyr Customer Care Hours
Monday-Friday, 8am-3.30pm AEST, excluding public holidays. Our Customer Care team are located in Byron Bay, Australia.
Urgent order enquiries- orders@zuluandzephyr.com
Product information, styling, size advice or general enquiries- hello@zuluandzephyr.com
Marketing/PR- press@zuluandzephyr.com
Wholesale enquiries email- abby@delrainbow.com
All items marked FINAL SALE, cannot be returned or exchanged at any point.
Bundles are considered sale items and cannot be returned or exchanged at any point.
Subscription codes are not considered sale and can be returned for full refund or bonus store credit within 30 days of purchase date or 14 days post delivery.
For size assistance, please email hello@zuluandzephyr.com or view our size guide.
Please allow 2-3 business days for orders to be dispatched during sale, collection launch and holiday periods.
CURRENT RETURNS TIMEFRAMES - UPDATED WEEKLY.
At this time, returns may take 3-5 business days to be assessed and processed once delivered into our warehouse.
All items marked FINAL SALE, cannot be returned or exchanged at any point.
WHAT CAN I RETURN?
We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached.
Full priced items can be returned for either a refund, bonus store credit or online exchange via online return portal.
Eyewear - We inspect all returns for signs of wear, including frame and lenses. Eyewear must be returned in a saleable condition, with all original tags and packaging to be eligible for a refund. We guarantee our sunglasses for 12 months from the purchase date for manufacturer defects. We do not cover normal wear and tear however we are happy to discuss repair options with you where possible, please contact orders@zuluandzephyr.com.
WHEN CAN I EXPECT MY REFUND OR CREDIT NOTE?
Once your return is received and inspected, if accepted your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 3-5 business days to appear on your bank statement due to varying processing times between financial providers.
Once your return is received and inspected, if accepted, your credit note will then be sent via email. Credit notes have no expiry date, and may be used for any item/s. They cannot be reverted into a refund at any point.
Once your return is received and inspected, if accepted, the exchanged item will be sent with tracking details to follow. An automated notification of exchange will be sent via email. To update your address, please email orders@zuluandzephyr.com as soon as possible.
If your order is placed on a business day before 7PM Los Anegles (PDT), it will be dispatched same day. If placed after 7PM Los Anegles (PDT) it will be dispatched the following business day. Please note any orders placed over the weekend will be dispatched on the next business day.
As our warehouse is located in Byron Bay, Australia, please allow 5-7 business days via express services and 10-20 business days via standard post for you parcel to be delivered.
If your order is part of a promotion, or during a collection launch, these time frames may not apply.
Yes, all customers are responsible for customs/imports duties & taxes.
Delivery Duty Paid (DDP) - Duties & Taxes are paid by the customer when heading through the online checkout. We strongly suggest selecting DDP when heading through the checkout to avoid additional fees and transit times.
Delivery Duty Unpaid (DDU) - Duties & Taxes are paid by the customer when entering destination country. If you refuse to pay these charges and your parcel is returned to sender, all shipping costs will be deducted prior to any refund being issued.
Zulu & Zephyr is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
Complimentary Standard Shipping (AUST POST): on orders over $150.00
Standard: 10 - 20 business days (AUST POST / NZ POST): $8.00
Express: DHL 3 - 5 business days $35.00
All product prices indicated, and payments made on the US Online Store are in USD currency. Some orders are subject to Duties & Taxes, this is calculated when heading through the checkout.
Occasionally some items may be available for sale on our website as a PRE-ORDER.
This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock.
We do this with high demand items to give you the opportunity to secure one.
These items will be marked as PRE-ORDER, with an estimated date of arrival listed in the product description.
We are unable to edit your order once it has been placed. If you need to amend the shipping address or cancel the order, please email orders@zuluandzephyr.com
All product prices indicated, and payments made on the US Online Store are in USD currency. Some orders are subject to Duties & Taxes, this is calculated when heading through the checkout.
We accept payment via Afterpay, Zulu & Zephyr Gift Cards and Visa and Mastercard credit or debit cards.
We are happy to accept full priced items for return, provided they are in the original condition. Unworn, unwashed and have all tags and liners attached.
Full priced items can be returned for either a refund, bonus store credit or online exchange via online return portal.
Returns must be lodged online and postmarked within 30 days of your order date.
Returning address is confirmed once lodged online. Countries may have differing return address locations. Return postage costs are at the customers expense.
Sale items are strictly final sale only and cannot be returned for either exchange, credit or refund.
Eyewear
We inspect all returns for signs of wear, including frame and lenses. Eyewear must be returned in a saleable condition, with all original tags and packaging to be eligible for a refund. We guarantee our sunglasses for 12 months from the purchase date for manufacturer defects. We do not cover normal wear and tear however we are happy to discuss repair options with you where possible, please contact orders@zuluandzephyr.com.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
Lodge the return using order number and email address associated with the order - lodge here.
Zulu & Zephyr are not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number.
Return shipping and any reverse duties are the responsibility of the customer. Do note, duties and taxes paid are non-refundable.
All sale, cosmetics, bundles and undergarments items are final. Swimwear is returnable pending hygiene label is attached and swim is in original condition. For any fit or style assistance, please email our customer care team hello@zuluandzephyr.com or
refer to our size guide.
Please refer to our size guide here. Do note, all sizes are in US. For fit or style assistance, please reach out to our customer care team hello@zuluandzephyr.com who will gladly assist.
To increase the longevity of your Zulu & Zephyr swimwear, we recommend that you follow the care guide here
Only one discount code can be used per transaction.
Discount codes can be disabled at anytime.
At Zulu & Zephyr, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
To read about our values and sustainability journey, please click here
