We offer free FedEx Priority shipping on all orders.

Note that all prices indicated and payments made on this site are in United States Dollar (USD) currency.

DUTIES & TAXES

All customers are responsible for customs/imports duties & taxes.

Delivery Duty Unpaid (DDU) - Duties & Taxes are paid by the customer when entering destination country. If you refuse to pay these charges and your parcel is returned to sender, all shipping costs will be deducted prior to any refund being issued.

Delivery Duty Paid (DDP) - Duties & Taxes are paid by the customer when heading through the online checkout.

Zulu & Zephyr is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

DELIVERY TIMES

Please note, no orders will be dispatched Monday June 14th due to the AU public holiday.

All Zulu & Zephyr orders are shipped from our warehouse located in Hong Kong. All orders placed before 11am (HKT) will be dispatched the same day. Orders placed after 11am (HKT) will be dispatched the following day.

Depending on the destination country, we estimate the following delivery ETA:

USA - 2-4 business days

Europe - 4-6 business days

A tracking number will be sent to you upon your order dispatch. If you do not receive one, please email orders@zuluandzephyr.com.

We are happy to accept full priced items for return, provided they are in the original condition, unworn, unwashed, and have all tags and liners attached.

Full price items can be returned for a refund. We do not issue exchanges. If you need an alternate size please go ahead and place a new order.

Returns must be lodged online and postmarked within 30 days of your order date. Returns are to be posted to our Australian warehouse. Return postage costs are at the customer expense.

Sale items are strictly final sale only, and cannot be returned for either exchange, store credit, or refund.

We ask that you wear underwear when first trying-on your purchase.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

For faulty items please email orders@zuluandzephyr.com so that our customer care team can arrange for the faulty goods to be repaired or replaced as soon as possible. This must be done within 24 hours of receiving the garment. Please include a few clear photos to show the issue.

You will need to return the item in an otherwise original condition.

You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.

Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

HOW TO REQUEST A RETURN

Please lodge your request online here.

Follow the steps online to request your return. Once your return has been created, you will receive an email confirmation including details on how to send your item/s back to us, and our returns address.

Zulu and Zephyr are not liable for the loss or damage of garments in return transit. We recommend using a trackable delivery method and keeping note of your tracking number.

Return shipping and any reverse duties are the responsibility of the customer.

REFUNDS

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 2-4 business days.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank statement due to varying processing times between financial providers.

For all online customer service and product enquiries, please email orders@zuluandzephyr.com