The Zulu & Zephyr warehouse will be closed January 1st, and no orders will be dispatched on this day. Order dispatch will resume as normal on the following business day, January 4th.

We offer free FedEx Priority shipping on orders over $150.

Orders under $150 are sent via FedEx Priority at a flat rate of $15 per order.

Note that all prices indicated and payments made on this site are in United States Dollar (USD) currency.

DUTIES & TAXES

Duties & Taxes must be paid for in full by the recipient upon entry into destination Country.

Zulu & Zephyr are not responsible for these charges.

DELIVERY TIMES

All Zulu & Zephyr orders are shipped from our warehouse located in Hong Kong. All orders placed before 11am (HKT) will be dispatched the same day. Orders placed after 11am (HKT) will be dispatched the following day.

Depending on the destination country, please allow between 1 to 4 business days for delivery.

A tracking number will be sent to you upon your order dispatch. If you do not receive one, please email orders@zuluandzephyr.com.

We are happy to accept returns in original condition. Items must be unworn, unwashed, in their original condition and with all tags and liners attached.

Items can be returned for a refund. We do not issue exchanges. If you need an alternate size please go ahead and place a new order.

Returns must be postmarked within 30 days of your order date.

Original shipping fees are not refunded on the return.

We ask that you wear underwear when first trying-on your purchase.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Items marked "Final Sale" cannot be returned.

For faulty items please email orders@zuluandzephyr.com so that our customer care team can arrange for the faulty goods to be repaired or replaced as soon as possible. This must be done within 24 hours of receiving the garment. Please include a few clear photos to show the issue.

You will need to return the item in an otherwise original condition.

You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.

Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.

HOW TO REQUEST A RETURN

Please lodge your request online here.

Follow the steps online to request your return. Once your return has been created, you will receive an email confirmation including details on how to send your item/s back to us.

Please note, return shipping and any reverse duties are the responsibility of the customer.

REFUNDS

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 2-4 business days.

If your return is accepted, your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 7-10 business days to appear on your bank statement due to varying processing times between financial providers.

For all online customer service and product enquiries, please email orders@zuluandzephyr.com