We are happy to accept returns in original condition. Items must be unworn, unwashed, in their original condition and with all tags and liners attached.
Items can be returned for a refund, or a store credit note. We do not issue exchanges. If you need an alternate size please go ahead and place a new order.
Returns must be postmarked within 30 days of your order date.
Original shipping fees are not refunded on the return.
We ask that you wear underwear when first trying-on your purchase.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Items marked "Final Sale" cannot be returned.
For faulty items please email orders@zuluandzephyr.com so that our customer care team can arrange for the faulty goods to be repaired or replaced as soon as possible. This must be done within 24 hours of receiving the garment. Please include a few clear photos to show the issue.
You will need to return the item in an otherwise original condition.
You will be compensated for postage on all faulty return circumstances. We will assess the fault upon return of the garment and reserve the right to repair or replace. If the item is not in stock, a full refund will be issued.
Items damaged as a result of incorrect garment care or general wear, are not considered to be faulty.
HOW TO REQUEST A RETURN
Please lodge your request online here.
Follow the steps online to request your return. Once your return has been created, you will receive an email confirmation including details on how to send your item/s back to us.
Please note, return shipping and any reverse duties are the responsibility of the customer.
REFUNDS
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 2-4 business days.
If your return is accepted, your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 7-10 business days to appear on your bank statement due to varying processing times between financial providers.
CREDITS
Should you wish to return your purchase for a credit note, we will issue a credit of 110% of your order value excluding shipping costs. This credit (in the amount of your paid price minus shipping, plus 10%) will be emailed to you once your return has been processed, and will be available to use immediately through our online store.
